Frequently Asked Questions

ShoppingSmarter is an online shopping program that helps members save on purchases, delivery charges, and return delivery charges at many of their favorite retail websites.

That's simple! Like most online shoppers, you want to get the best deal you can. That's where ShoppingSmarter can help. We've built the perfect online shopping companion with delivery savings and 10% cashback at hundreds of popular retail websites. Now you can shop for thousands of items and save on your online purchases and deliveries!

Members also enjoy savings on return delivery charges, as well as ongoing access to numerous savings offers through our vouchers. So go ahead and join the thousands of savvy shoppers who make ShoppingSmarter 'the first stop when you shop!'

Definitely. We use the latest technologies to protect all of your information, including your transaction data, and our participating retailers are familiar, popular merchants, including many stores where you probably already shop! To find out more about what personal information we collect and how we use it, please visit our Privacy Policy.

After your free membership trial, during which you can enjoy all of the benefits of ShoppingSmarter, the membership fee is just £9.97 a month.

ShoppingSmarter members enjoy 10% cashback on their purchases at hundreds of participating websites; savings of up to £10 per order on delivery charges; savings of up to £10 per order on return delivery charges if they decide to return purchases; and unlimited access to the latest vouchers from participating retail sites.

To sign up for a free membership trial of ShoppingSmarter, just go to our home page, enter your email address where indicated, click the 'Go' button, and follow the instructions.

Use the 'Contact Us' form to submit your question, or email us directly at [email protected]. We'll get back to you within 24 hours (and usually much sooner). You can also contact our Customer Service Team by calling 0800 049 5366 (free from UK landlines), Monday through Friday from 8:00 to 20:00, and Saturday and Sunday from 9:00 to 19:00.

Simply log in to your ShoppingSmarter account, then click the 'Help' link. From there, simply click the 'Cancel' tile, and follow the instructions provided. You may request to cancel by emailing us at [email protected] or by calling our Customer Service Team at 0800 049 5366. We will process your cancellation right away.

As of January 2020, SHOPPINGSMARTER.CO.UK is the billing descriptor that will be listed on your statement when you are charged a membership fee.

IC *SHOPPINGSMARTER.CO.UK (Telephone Support: 0800 049 5366) is the billing descriptor that will be listed on your statement when you are charged a membership fee.

Whether you're submitting a claim for a delivery or a return delivery charge, you can send your documentation to [email protected]. Please be sure to include the claim number from your Delivery Savings form submission in the subject line.

As long as you're an active member of ShoppingSmarter, you can earn 10% cashback on every qualifying purchase you make at hundreds of websites, up to a maximum of £1,000 every Membership Year, by logging into and clicking through www.ShoppingSmarter.co.uk in order to shop via the ShoppingSmarter network of retailer sites. Your 10% cashback earnings accruals will be automatically noted in your Savings Centre account as soon as we receive confirmation from the retailer that your purchase has been shipped, and it will subsequently be paid to you by cheque within 3-6 weeks of confirmation. To qualify for 10% cashback, purchases must be made through UK-based websites. Your First-Year Membership Term lasts for 12 months, beginning on the first day of your membership. If you have a trial membership, your First-Year Membership Term includes the trial period and ends one year from the date that your trial period ends.

The member should assume that the calculation of such percentages will exclude costs such as delivery charges, VAT, and other taxes. As long as your purchase is made on a participating retailer's site and initiated through a link on the ShoppingSmarter.co.uk website, you'll qualify for 10% cashback. If your purchase qualifies for any discount(s) from the retailer's site, the 10% cashback will be calculated using the price you pay after any such discounts are applied. Because there is a maximum of £1,000 in 10% cashback payments per member every Membership Year, the purchase that takes you to the £1,000 threshold may qualify for less than 10% cashback. Please review our Terms (available Here) for complete details.

You'll receive a cashback cheque 3-6 weeks after we receive confirmation of your purchase from the retailer. To qualify for 10% cashback, your purchase must be made by logging into the ShoppingSmarter website and clicking through the site links, in order to shop via the ShoppingSmarter network. As soon as the relevant retailer notifies us that your order has been shipped, we'll note your cashback earnings accruals in your Savings Centre account. This typically takes anywhere from 5-7 business days, but it can take longer if the item you've purchased is on back order (i.e., it has been reserved, and possibly paid for, but is not due to be dispatched until the item is in stock). Whenever possible, we'll try to bundle multiple qualifying purchase into a single cheque.

You can track the status of your 10% cashback earnings whenever you want by checking your Savings Centre account. We categorise your earnings in one of four ways:

• 'Pending' indicates that we've received notification from a participating retailer that a purchase of yours qualifies for 10% cashback. A qualifying purchase is typically labeled as 'Pending' for 5-7 business days (the length of time it usually takes for a retailer to notify us that an order has shipped). However, if you purchase an item on back order, it may be labeled as 'Pending' for longer than that.
• 'Processing' indicates that we're currently processing your 10% cashback cheque. This occurs once we receive confirmation from the retailer that an order has shipped; please allow 3-6 weeks for processing.
• 'Paid' means that we've sent out payment for those purchases that qualify you for 10% cashback. Your Savings Centre account shows a history of your 10% cashback earnings throughout your membership, so your 'Paid' purchases could stretch back to the first day of your membership.
• 'Declined' indicates that your activity didn't meet the criteria needed to qualify for a payout (for example, you won't earn cashback on a purchase if you return the item or if your purchase is 'shipped to store' rather than to a residential, non-retail location).

Negative amounts listed in red indicate items that have been returned and therefore don't qualify for 10% cashback.

It can take up to 7 business days for a cashback-eligible purchase to appear in your Savings Centre (or longer, if an item is on back-order). If you don't see a cashback-eligible purchase in your Savings Centre, please contact us within 30 days of the purchase date.

Please note, however, that there are several reasons why a purchase might not qualify for cashback and therefore wouldn't appear in your Savings Centre, including but not limited to the following:

You have used an external voucher or promotional code that wasn't available on the ShoppingSmarter site;

You purchase a gift card and/or used a gift card to pay for your order;

You returned the purchase

Your purchase was 'delivered to store' rather than to a residential, non-retailer location; or

You've already reach your annual maximum of £1,000 available through the 10% cashback offer.

For more information about how purchases qualify for 10% cashback, please review our Terms & Conditions.

Delivery charges and/or VAT are sometimes included in cashback payouts at some retailers; your cashback percentage in those specific instances is applied to that higher purchase amount.

Delivery Savings are a unique benefit available only to members. Just shop through any of the retailer sites after clicking through the links on the ShoppingSmarter website; if you pay a delivery charge, you can submit a savings request for the delivery charges, and we'll send you up to £10 per order!

Simply log in to the ShoppingSmarter website using your membership details on the  click through to shop with any retailer site, and make a purchase as you normally would. If you pay a delivery charge, simply return to our website,, complete and submit a Delivery Savings form, and email your savings documentation to [email protected]. We'll verify and process your savings, and within 3-6 weeks, we'll send you a cheque in the amount of your Delivery Savings; when possible, we may bundle several savings payouts into a single cheque.

ShoppingSmarter members can claim savings of up to £10 per delivery charge, to a maximum of £500 per membership year.

After you make a purchase through the ShoppingSmarter network of retailer sites, simply fill out and submit a Delivery Savings form on our website, then forward the order confirmation email, dispatch note, or receipt you receive from the retailer to [email protected]. Please include the claim number from your Delivery Savings form submission in the subject line.

We currently have over 200 retailer sites to choose from.

Yes, you can claim up to 12 delivery savings per retailer site, per Membership Year. You can claim up to £10 per delivery savings claim and up to £500 for the Membership Year.

Yes, claims must be emailed within 30 days of the purchase date.

If you order an item and decide, for any reason, to return it to the merchant, ShoppingSmarter will cover your return delivery charges with savings of up to £10 per return. All of your online purchases (not just those made through our directory) are eligible for Return Delivery Savings.

Simply click on the 'Delivery Savings' menu in the navigation bar of the ShoppingSmarter website, and follow the instructions provided. You must be an active Member when you make the original purchase and when you submit your savings claim. Certain proof-of-purchase and delivery information is required.

After you return an item, simply fill out and submit a Delivery Savings form on our website, then email a copy of your return delivery slip, detailing your charges, the return address, and the date, to [email protected].

Yes, claims must be submitted within 30 days of the date of purchase.

We'll verify and process your savings upon receipt of your documentation. Within 3-6 weeks, we'll send you a cheque in the amount of your Return Delivery Savings; when possible, we may bundle several savings payouts into a single cheque.

Yes, you can claim up to 12 return delivery savings per retailer site, per Membership Year. You can claim up to £10 per delivery savings claim and up to £500 for the Membership Year.

Just browse through our available vouchers on each brand page of our website to find discounts for ShoppingSmarter members, and follow the instructions on any voucher you choose to save with that retailer.

No, you have ongoing access to our numerous voucher offers (although some retailers may place specific limitations on individual offers). Our voucher offers are updated regularly, too, so be sure to check back frequently to take advantage of the latest deals!